Stop an Upcoming Renewal

Note: You must be signed in as an Owner to access billing settings.

For accounts paid via credit card, we are not able to cancel a renewal in advance. When an account is canceled, it is deleted from our system immediately. You can cancel your account directly from the admin console at any time. This article will walk you through how to do delete your account. 

If you pay for your account via invoice, please contact us to cancel your renewal by clicking the "?" Support icon the bottom-right corner of this page. 

Common Questions

Q. Can my account be deactivated? 
A. We are not able to disable or deactivate an account temporarily.

Q. Can I downgrade to a free plan? 
A. We do not have a free plan available.

Q. Where can I find my renewal date?
A. You can find the renewal date in Settings → General → Account, billing, and usage → Manage billing settings (Edit) → You'll your renewal date besides Next Billing.