What is an Admin?

An Admin is anyone who has access to your HelpDesk account. 

An Admin can...

• Answer Tickets
• Edit the Knowledge Base
• Change settings

An agent or admin may or may not have access to settings, and you have the option to restrict access to certain parts of the app. This link walks through how to edit permissions.

What is an Owner?

An Owner can do everything an agent can, but can also...

• Change the company’s HelpDesk plan
• View past invoices
• Update billing information
• Add new admins
• Edit admin permissions

For pricing based on the number of admins, Owners count as an admin, since they are able to do the same things as an admin.