Changing your subdomain is pretty straightforward, but you'll need to be prepared to make some updates after the switch.
Be Prepared to...
Update all your links. Links to your old subdomain will no longer work.
- Links on your website that point to xxxx.uservoice.com will need to be changed to the new subdomain.
- SSO/API code that might reference your old subdomain (this is only if you're using Single Sign-On or the API)
- Update your email forwarding for tickets
- If you're forwarding tickets to tickets@xxxx.uservoice.com, it will no longer work after the change. That email address will be obsolete. Update your forwarding, so it forwards to the new system email address. You'll find the new address in Settings → General → Tickets → Email Addresses.
- If customers are using the old tickets@xxxx.uservoice.com, be sure to let them know when the address changes.
Re-Upload Knowledge Base Images
- If you uploaded images directly to an article, the images will break once the subdomain has been changed. You will need to re-add the images after the subdomain has been changed.
Pro Tip: We actually recommend setting up a domain alias (which allows all previous images, links, and email forwarding to continue working) if you need to update your site's URL. Check out this article for details.
Changing the Subdomain
- Click the settings cog icon in the left-side navigation bar → Choose "Web Portal" from the drop-down menu → Scroll down to "Domain name" → Click "Edit."
- You'll see "Hosted Subdomain" with your current one listed.
- Enter the new subdomain name, and click "Save Settings."
Then make the updates as outlined above, and you're all set. When checking to see if it as updated, make sure you are viewing a fully refreshed version of the page (i.e. you're not loading the page from your browser's cache).