Export Tickets

Note: Support tools below are only available to existing customers on certain plans. We are not able to change your plan to add these features, but if you have questions please reach out to our support team by clicking "Support" in the bottom-right corner of your window.

You can export your tickets (the contact, first message and custom fields) with the Export to Excel option on our paid plans. 

A couple of things to keep in mind with this feature:

• You cannot export the full ticket thread at this time.
• There is a 50,000 record limit on an export, so if you have more tickets, you will need to search and export those in batches or use our API.

Search and Export your Tickets

You can do this with our ticket search feature. First, enter your search parameters (you can find them in this article).

Click on the gear icon by the search bar, and in the drop-down menu choose "Export to Excel." The tickets will be exported and sent to your admin email address.

Export Your Data for All Time

• Click the settings cog in the bottom left corner
• Choose "General"
• Scroll down to "Export" (at the bottom of the page) you will see the option to export all data for the last 30 days, month or all time.
• "All Time" will only work if you have less than 50,000 records. If you have more than 50,000 records, we recommend searching and exporting in batches or using our API. 

Common Questions